Telehealth Appointment Tips

Devices

You can use any device connected to the internet that has a microphone - and ideally a camera. This may be your phone, tablet, laptop, or computer.

The link will open up in an internet browser - like Chrome or Safari.

Quality connection

For best quality calls, we suggest:

Good internet connection

If you have issues, shut down other programs using the internet, like Netflix. This doesn't happen frequently but we are living in crazy times so who knows!

Microphone and speakers

Most of the time these are inbuilt but some find it easier to have a headset or headphones plugged in.

Camera

We can find out a lot about you by seeing you. Again most devices will have the camera built in to it. If not, you can use a webcam. If you don't have a camera, we can make do without most of the time. You'll still be able to see your therapist when required.

Note about the use of cameras: The camera allows us to see each other during the call, not to take pictures of you. When you hang up, the camera will turn off automatically.

Simple systems

We've worked hard to make this easy for you.
No downloads necessary. No apps to install. No fancy equipment needed.

Need help? Contact us.