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Terms & Conditions

Body & Brain Centre: Terms & Conditions

Cancellation Policy

Please note we require 24 hours' notice to avoid a 50% cancellation fee. We acknowledge that your time is as important as well. As such, we offer a 50% discount if we have to cancel your appointment within 24 hours of the scheduled start time.

In cases of emergency or sudden illness please let us know so that we can re-adjust our expectations.


Payment is due immediately following treatment. If you are relying on funds from Private Health Insurance, WorkSafe, TAC (Transport Accident Commission) or CDM (Chronic Disease Management, formerly EPC - Enhanced Primary Care), please confirm eligibility prior to your appointment.

While we do have HICAPS facility available, the patient is responsible for full payment in the event of any HICAPS error or malfunction. We will then provide you with an itemised receipt enabling you to claim later.

Informed Consent and Pre-Consultation Paperwork

Please note that prior to your initial consultation we require the "Pre-Consultation Paperwork" to be completed and the informed consent to be signed. Failure to do this may place the patient and / or practitioner at unnecessary risk.

It is vitally important that the form is filled out in its entirety, even if you do not think something is relevant to your presenting complaint. Omission of information may result in incorrect or less appropriate diagnosis and / or treatment leading to a lengthier assessment process which will cost you both time and money.

To make the most of your appointment time please arrive 10-15 minutes prior to your scheduled appointment to fill out the form. Alternatively, we can email you a fillable PDF to be returned to us via email or brought in with you on the day.


We understand the difficulty of financial pressures and therefore allow payment concessions for Health Care Card and Seniors Card holders, full-time students and children under the age of 16. It is the responsibility of the patient to mention this prior to the payment of each treatment.

Please mention your concession eligibility prior to each payment.

Free 30-Minute Counselling Sessions

Vouchers are only valid for new Counselling patients until the expiry date. They are non-transferable for cash, products or other services at the centre.

Share the Care Cards

Vouchers are only valid for new Chiropractic or Remedial Massage / Myotherapy patients until the expiry date. They are non-transferable for cash, products or other services at the centre.