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Online Health Appointments

20 March, 2020

Approximate reading time: 2 - 3 minutes

Online appointments now available!

Well - we've had online appointments in the past, but we never advertised it. We used it for patients travelling from interstate or rural Victoria.

Given the state of the world, we are now opening up online bookings for everyone!

What does it mean?

Same great service from the comfort of your home or office.

Being stuck at home doesn't mean you have to let your health slide. In fact, this is the best to time focus on your health!

How do they work?

  1. Book your consultation as you normally would - online via our Virtual Clinic or by contacting us.
  2. Prepay for your appointment.
  3. You'll receive an email with a link to click. No downloads. Nothing fancy.
  4. Have your consultation wherever you are comfortable.

What can be done online?

You'd be surprised!

Give me the nitty gritty details!

Simple Systems

We've worked hard to make this easy for you.

No downloads  necessary.  No Apps  to install.  No fancy equipment  needed.

You just click on the link emailed to you at your appointment time. Well maybe a few minutes early so you don't miss a second of time with your practitioner!


You can  use any device  connected to the internet that has a microphone - and ideally a camera.

This may be your phone, tablet or computer.

The link will open up in an internet browser - like Chrome.

Quality connection

For best quality calls, we suggest:

  • Good internet connection. If you have issues, shut down other programs using the internet, like Netflix. This doesn't happen frequently but we are living in crazy times so who knows!
  • Microphone and speakers. Most of the time these are inbuilt but some find it easier to have a headset or headphones plugged in.
  • Camera. We can find out a lot about you by seeing you. Again most devices will have the camera built in to it. If not, you can use a webcam. If you don't have a camera, we can make do without most of the time. You'll still be able to see your therapist when required.

Step by step instructions

Book If booking online, go to our 'virtual clinic' and select 'ONLINE TELEHEALTH' appointment. Otherwise, contact us to book in and let us know you'd like it done online.
Prepay If booking online, you'll be prompted to make payment to complete your booking. This is a secure and safe online payment portal. Otherwise, one of our staff will give you a call to process the payment over the phone using your credit card. This needs to be completed 24 hours prior to your appointment.
Confirmation Email Minutes after booking your appointment, you'll receive an email. Please keep this email - it has your link for your consultation.
Appointment A few minutes before your appointment start time, click on the link in your confirmation email. You'll be taken to your internet browser and asked to use your camera. The camera allows us to see you - you'll also be able to see us.

Please note that during the COVID-19 shut down period, we have reduced reception hours. Please leave a voicemail as this is our only way to know that you have called. We will be checking emails periodically.

Camera use

So that we can see you, your device may ask if it can access your camera.

This isn't to take photos of you unknowingly but so that we can chat by video conferencing.

Once you hang up the call, the camera will turn off automatically.


Payments are easily processed.

We require full payment 24 hours prior to your appointment.

You can do this online when you book your appointment.

Otherwise expect a call from our friendly staff to organise credit card payment over the phone.

Can I still claim with my private health insurance, Medicare and other third party payers?


Crap answer, I know. This is changing daily. The healthcare system is quickly catching up to allow more online consultations.


We process Medicare rebates so you don't have to do a thing. Easy.

The Government have just announced that Medicare rebates are now available for telehealth and telephone consultations with your Chiropractor and Dietitian.

Private health insurance

Currently, private health insurance companies won't rebate for online consultations .... yet. We expect this will change any day now.


As we require prepayment, it's important you know our refund policy.

We can credit your account for your next appointment or product purchase. This is all tracked so your money won't be "lost".

Alternatively we can refund the fees.

If you don't show up to your appointment or cancel your appointment with less than 24 hours notice, then we'll use the prepayment towards the late fees.


You want to get the most out of your consultations. You have put in the time and money to have your appointment so you know you'll follow the advice given.

Your practitioner may have prescribed you supplements or a herbal blend. Maybe you need a piece of equipment to do your home exercises.

We have you covered!

You can either pick up at the clinic during reception hours or we'll post it out to you. Express post generally takes a day to arrive.

Appointments Around the World

Some of our staff have undertaken specific postgraduate training. This makes them highly sought after. We accept patients from across Australia or anywhere with an internet connection.

Different time zones

Your appointment will be booked based on our diary which is Australian Eastern Daylight Time (AEDT). You can 'translate' this to your own time zone here.


I'm worried about my private information. How secure are online appointments?

We take security very seriously.

We use end-to-end encrypted software. It's especially designed for the sensitive nature of healthcare.

Secure payments

Our online payment system is also a highly reputable and widely used system - because it's known for its cyber security.


What does the research say about telehealth?

Research suggests that there's potential for greater patient empowerment & quality of care while reducing costs and improved access.

How much can really be done online?


For those who have already experienced the benefits of Chinese Medicine, you already know it's so much more than just needles. It's a way of life.

Acupuncture consultations include lifestyle advice according to your constitution and Qi energy flow.

What to eat, when to eat, how to prepare the food.

Breathing and movement exercises. Did you know Dr Chee (Acupuncturist) is also a qualified yoga instructor?

Herbal preparations.

Additionally, you'll be given specific techniques to stimulate acupressure points.  Dr Chee will teach you to be your down doctor!

Just like in person, you'll be guided over video so you'll still have an opportunity to have your questions answered.


Another one that's hard to picture, isn't it?

Your Chiropractor can assess how you move - squat, bend forwards, look towards the left and right. There's a lot we can learn about your body by just watching.

If you have any new test results like x-rays & MRIs, you'll get an understanding what they mean to you & your pain.

You'll then get given new rehab exercises to do and advice how to manage your injury. Do you ice or heat? Should you go for a run or give it a miss? What stretches will ease the tension?

Dietetics & Nutrition

Your Accredited Practicing Dietitian will assess your diet and eating habits. What are you health goals? What conditions are you suffering from now or at risk of later in life?

You'll then receive advice how to achieve your goals through diet and lifestyle changes.

If weight loss or gain is a goal for you, you may need to do your own measurements. Otherwise these consults offer the same wonderful service as a face to face consultation.

Holistic Counselling

This is easy! Everything can be done as it would at a face to face Counselling consultation.

You'll discuss your concerns. Gain understanding of your emotions. Learn breathing, meditation and yoga techniques specifically tailored for you.


Lots of questions will be asked. This gives a baseline understanding of where your health is at and what your goals are.

Your nails, skin, eyes are all a clue into your wellbeing. So you'll be asked to look at the camera for your Naturopath to see and assess you.Your tailored nutrition and lifestyle plan will be discussed.

What foods can you add into your diet to meet your micro and macro nutrient requirements?

What herbs and spices can be added to foods for extra nourishment?

What can you drink to help reach your goals?

In addition, a unique herbal blend or supplement regime may be recommended.


There's plenty that can be assessed remotely. How do you eyes move? What's your reaction time like? Can you follow an instruction?

From there, your home exercise plan will be updated. This may include vestibular rehabilitation, graded exposure therapy, balance exercises and muscle strengthening exercises.

Similar articles you'll enjoy:

  • Andersen, Tariq O.; Jørgen P. Bansler; Finn Kensing; Jonas Moll; Troels Mønsted; Karen D. Nielsen; ... and Jesper H. Svendsen (2018). Aligning Concerns in Telecare: Three Concepts to Guide the Design of Patient-Centred E-Health. Computer Supported Cooperative Work (CSCW), vol. 27, no. 3–6, pp. 1181–1214.
  • Holman, Halsted; and Kate Lorig (2004). Patient self-management: a key to effectiveness and efficiency in care of chronic disease. Public health reports, vol. 119, no. 3, pp. 239–243.
  • Islind, A.S., Snis, U.L., Lindroth, T. et al. The Virtual Clinic: Two-sided Affordances in Consultation Practice. Comput Supported Coop Work. 28, 435–468 (2019).
  • Johnston, Allen C.; James L. Worrell; Paul M. Di Gangi; and Molly Wasko (2013). Online health communities: An assessment of the influence of participation on patient empowerment outcomes. Information Technology & People, vol. 26, no. 2, pp. 213–235.
  • Koch, Sabine (2006). Home telehealth—current state and future trends. International journal of medical informatics, vol. 75, no. 8, pp. 565–576.
  • Street, Richard L. Jr; Howard S. Gordon; Michael M. Ward; Edward Krupat; and Richard L. Kravitz (2005). Patient participation in medical consultations: why some patients are more involved than others. Medical care, vol. 43, no. 10, pp. 960–969.